Best Excuse Award

Posted by Domino's India I January 23rd, 2014

Ever since we launched the Tastiest Pan Pizza, ever, people have not been able to resist the softest, cheesiest, crunchiest, butteriest Domino’s Fresh Pan Pizza. They have been leaving the stage in the middle of a performance and even finding excuses to be disqualified in a football match.

Watch our two TV ads and you’ll know what we mean. In our first TV ad a play is going on and as soon as the actors realize that Fresh Pan Pizza has been delivered backstage, all the characters start sneaking out to enjoy the Fresh Pan Pizza. Watch it here:

In our second TV ad a football match is going on where the players run away from their field by purposely getting themselves kicked out or faking an injury, to enjoy the Fresh Pan Pizza. Watch it here:

The Play TV ad was voted Top TV ad in Nov 2013 according to the Top of the Mind Ad Survey by Mint newspaper.

We launched Fresh Pan Pizza Best Excuse Awards on our Facebook fan page. Fans were given situations where they had to come up with wacky and fun excuses. The person with the best excuse won the Best Excuse Badge and won Domino’s vouchers. Their enthusiastic response proved that Domino’s Fresh Pan Pizza is the Tastiest Pan Pizza. Ever!

Some of the situations that we gave our fans were:


Our winners for the Best Excuse award:


Share/Bookmark 34 Comments


  1. I am totally disappointed with tour promotional offers which can never be used. Your mobile app does not work. When you ask for a pin it says that a sms has been sent to your mobile which is never received sam is true when u click on forgot pin. Online website also do not take offer code. I keep on receiving sms’s regarding promotional iffers which I could never use. When I visit your restaraunt they say they cannot help because it is a online offer. Please discontinue sending sms’s if you cannot honour it. You should get the beat excuse award.

    Comment by Pankaj Jain — February 5, 2014 @ 8:39 pm

  2. I am buying regularly pizza from Kompally, Hyderabad. they are every time excuse that they have some problem in oven, some manpower problem, huge order today so we are unable to deliver pizza in 30 min commitment. ASAP we will deliver and they took min 45-60 min and delivery. where as I buy in last month continue 3 days I bought in Vizag they give in under 30 min and even one day they delay 2 min they give free around 600 amt pizza. I am really disappointed that why it is happening in ……

    Comment by Kundan — February 7, 2014 @ 8:31 pm

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  4. I am disappointed with the promotional offer received on my mobile. The offer in my mobile clearly states that I can order online & avail Buy 1 get 1 pizza free till 16 feb. But when I tried it online it did not allow me to do so. And when I enquired it on your ph:68886888, then I was told that I have to apply till 6 o clock. But why the same was not updated in your msg which was sent over my mobile. Very disappointing. My experience with dominos was always excellent, but this time I am not happy at all.

    Comment by Saurabh — February 16, 2014 @ 9:41 pm

  5. My order was canceled with out any information. I called on number mention on my order after 40 minutes of order booking and I came to know about the cancellation. My call was being transferred here and there when I asked the cause and every one was forcing to convince me that they are not responsible to inform cancellation. Finally I have to skip my dinner today. What great experience from Dominos…..I will must share it on Facebook and TWTR. Thanks dominos for Great CUSTOMER support……

    Comment by Samarpita Das — February 16, 2014 @ 11:11 pm

  6. I am a regular customer of Domino’s. but last episode made me disappointed as i ordered pizzas from Rajouri garden, New Delhi on 14 Feb 2014 at 08:31PM, which reaches to me at10:00PM. All the meals were cold and soggy. Even
    cheese dip is flowing out from its container to garlic bread. In between i called up three time and every time attending person says that delivery man reach to you with in five minutes. Is this the way DOMINO’S known for. I feel CHEATED. Looking for reply from DOMINO’S.

    Comment by M Shahid — February 18, 2014 @ 11:38 am

  7. It was very disappointing to receive two medium non veg Pizzas ordered from Domino’s Pizza at Mogappair Chennai as the Pizza base was not properly cooked and was very raw. I had no choice but to drive to the Domino outlet to show them what they had sent, the sales manager was quite courteous to say that he will send to my home within 15 minutes the replacement. We received the pizza only to notice again that the base was not cooked. Reason may be the dough may be old which had lost the power of Yeast/not processed properly or pizzas were taken out of the Owen earlier to speed up the production.the damage was Rs 845.00 for choosing Domino’s.

    Comment by antony J Fernando — February 24, 2014 @ 3:24 pm

  8. very bad response from metro mahagun mall domino’s unit. I they took the order and after 40 mins there was no delivery. When i called back , they bluntly refused saying that what is the proof that you have placed order with us.

    Comment by gaurav singh — March 2, 2014 @ 12:32 am

  9. very bad experience with domino’s they are liers i called @ 8.46 p.m. to cancel the order they said they have punched it and when i am calling at 9.16 p.m. (as 30 mins were passed) they said that order was punched at 8.52 p.m. order reached me after 30 minutes and they said that they dont Give it FREE. ONLY THEY CAN GIVE IS A DISCOUNT ON ORDERS…. LIERS

    Comment by raja — March 2, 2014 @ 9:53 pm

  10. pan pizza has a great taste i tasted it last night and i will say it was awsome

    Comment by Manoj Kusshwaha — March 10, 2014 @ 12:22 am

  11. Congrats to winners

    Comment by Joy — March 22, 2014 @ 4:19 pm

  12. Order was not delivered I have contact many time bellow address:

    Trace No. : cc-14043222. Order Number :509.
    25 april…

    Powai, Ground Floorg-5, City Parkhiranandani Business Park,powai,mumbai – 400076 022-25705720/ 25705718/ 19/ 21, 02225705720.

    Your people replies that your order is neither canceled nor delivered so refund can not initiated.
    So I want my refund which I have paid online.
    So plz see the issue.

    Comment by ASHU — May 6, 2014 @ 2:31 pm

  13. Hi This is Nidhi Rastogi.
    I have ordered pizza in DOMINOZ through mobile no (8860192994) at 7.46 PM on 8th May 2014.

    i have ordered 1 single vej Combo ( 3 Capsicum 1 corn ) and 2 vej Calzone Pockets.

    We got this order at 8.35 PM .

    Because dominoz have offer that if delievery is more than 30 minutes late then it will be free.)

    But they charged us . after saying all this when we called them they cut the phone.

    Pls look into the issue.

    Comment by Nidhi Rastogi — May 9, 2014 @ 12:20 pm

  14. I ordered one cheese burst and two veg doubles. I was delivered in 36 minutes. So I didn’t pay. The delivery man returned after 10 minutes and requested for payment on the pretext of being new.I told him not to come again as it was company policy. Then I was repeatedly called. When I stopped taking calls two people came late night to my home and started disturbing. They even rung bell pf was disgusting and embarrassing. Company needs to look into. And reprimand their employees.

    Comment by Aarzoo Sobti — June 13, 2014 @ 10:44 pm

  15. I ordered two cheese burst and two veg double
    Delivery was done in 36 minutes. On not making payments I was repeated ly disturbed and embarrassed. Company needs to look into.

    Comment by Aarzoo Sobti — June 13, 2014 @ 10:49 pm

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  18. this cmment fr . MS SHALU…
    good , quick n impressive service this tym ….. keep the spirit up :)

    Comment by rashi gupta — August 3, 2014 @ 6:31 pm

  19. truly disappointed…. u guys spoiled my children’s day celebrtions… did not send the ordered pizzas on time n then cancelled the order… i’ll remmbr nevr to buy any pizzas frm u hence forth. trully disappointed!! >:(

    Comment by soumya — November 14, 2014 @ 8:24 pm

  20. We had a party on 20th nov 2014, and I wud like to appreciate the efficiency and services provided by Ms Shivani, domino’s nsk rd, bytco point. I think she has d capability of nt just serving well, but also understanding the requirements of customer.

    Comment by Nidhi Papneja — November 23, 2014 @ 5:26 pm

  21. 3rd class service of Dwarka Dominnos… worst service …

    Comment by vishal — January 9, 2015 @ 10:31 pm

  22. i ordered at 8pm… and they send at 10:45pm…


    what a service provider

    worst in the world

    Comment by vishal — January 9, 2015 @ 10:33 pm

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  24. I have ordered this Pizza from Germany for my parents. Mr. Venkat has guided me better, how to order Pizza when it is not having location (in the website). It was really great to deliver the pizza in such a short time and talking to Customers very politely. I told him not to make call before delivery. I was wondered so quickly he found the address and delivered the pizza. Order to delivery process is completed within 20 minutes time. By his help, I can order Pizzas regularly.

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  27. Hi, This was my son’s 7th Birthday and he wanted invite all his friends to his birthday party. I was looking at all food options and then decided to order Dominos Pizzas. We got some great Pizza coupons from Mycouponpromotion. We got flat 30% discount on our pizza orders. Their website address is

    Comment by Ishu — August 28, 2015 @ 2:02 pm

  28. I always going to dominos
    but i m not happy not coupan available but no any discount pleas next time yry you

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