Khushiyon ki delivery 500 times. Domino’s Pizza opens its 500th store in India.

Posted by Domino's India I September 8th, 2012

500 cheese burst moments. 500 Domino’s Pizza stores in India. 500 choco lava moments. 500 khushi bhari locations across India. From the first store which opened in 1996, to the 500th this week – Domino’s has been spreading khushi all across India, from the beaches of Goa to the hills of Gangtok, from the high-rises of Gurgaon to the temple streets of Madurai.
The 500th store was opened by Mr. Richard Allison (Executive Vice President – Domino’s Pizza Inc.), Mr.Shyam S. Bhartia (Chairman, Jubilant FoodWorks) & Mr. Hari S. Bhartia (Vice-Chairman, Jubilant FoodWorks). The store is located in Rajender Nagar, Pusa Road, New Delhi. Yeh hui na Khushiyon ki Delivery.

Domino’s pizza celebrates new milestone, open 500th store in India

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  1. today morning at 10:00 we all decided to have pizza. we know that the order time starts at 11:00 so we called them up but the system had some problem so we called them again at 11:25 and placed our order. the delivery man reached at+ 12:05 and i asked the man for discount, but he refused to give it and started arguing. being well known of your scheme of 30mins delivery i called the center up and they told me that u would get the discount. the man saw me calling the center and told me that i would get discount. then when i was paying him he asked me to show me my mobile call list to dominos which was insulting because i am not a cheater or something it is just that i wanted my discount as in the scheme. the man was very rude and unpleasant to speak with. after that my mood of having the pizza drowned and of all for whom i ordered, whatever we opened are pizza and saw instead of a thincrust pizza we got a pan pizza. that was horrible because after so much of waiting and arguing we did not get are pizza. i called up again at 12:25(because the time in between was wasted with your delivery man) to find out what had happened, we got to know there was a mistake then he told me that the thin crust would be delivered soon. half of us very hungry waited another 40mins for the pizza.
    here a list follows of all your faults which made are morning terrible:
    1. the system was disturbed
    2. the pizza was late
    3. the delivery man started to argue
    4. the pizza was different
    5. the other pizza took 40mins again
    i was a person to order dominos every 2 weeks, but now i am sorry to say i do not know whether i will be ordering once in 2 months. my family and i did not feel like having the pizza then, this was a very bad experience and i am sure the other pizza outlets do not make it so disappointing, i state that i would be shifting from dominos to pizza hut. keep track of your products and service to keep hold on to your customers so its better for you. bye dominos and here i say hi to pizza hut.

    Comment by riddhi — September 9, 2012 @ 1:51 pm

  2. The growth of outlets of Domino is coming at the cost of fall in service standards & quality – Is it the start of the beginning of the fall of Domino Dominance in India? – Persons like me will announce before quitting as customers of Domino and look forward to finding alternatives , but there are many who will silently quit and even without telling Domino- Where as Domino will keep on feeling great -falsely , that resolution of giving Free Pizza as replacement is the best customer service with no accountability improvement at their end , and I am writing this not on Just “one of case” , but THREE CASES in a row from July to August 2012 spread across two different outlets in two different cities of India (I had been regular Customer of Domino for years since Domino entered India , since then never got a chance , nor felt any need to complain , everything was excellent – Suddenly in 2 Months , three cases in a row , the First one was ignored by me and tolerated and I never complained , taking it as a “One of case” (Cold Pizza delivered in 30 Minutes ) the Second – Service Related(Reported) and Third – Serious Quality Related (Reported) and the Return E-Mail of customer care was simply great (Which though written in Simple language was PERCIEVED by my mind as – “ Free Replacement Pizza has been thrown on your Face , now just Shut Up , and we are neither apologetic about it and neither will Improve” ) – Why will I take a risk of Ordering Pizza Again ? + Also a risk that I will be labeled as regular Complainant, at the speed service standards & quality is falling at Domino-? – THUS BYE BYE DOMINO , no more orders from me – Regards

    Comment by Anshu Narula — September 10, 2012 @ 3:38 pm

  3. Actually some time delivery happens to be late but its due to traffic problem in your city. And yes I’m also occasionally ordering dominos and get it on time every time…

    Comment by Bhavin — September 12, 2012 @ 11:17 am

  4. Hi Riddhi, please email your mobile number and location of the Domino’s store where you ordered from to dominospizzaindia@gmail.com so that we can get in touch with you regarding your complaint.

    Comment by Domino's India — September 18, 2012 @ 12:49 pm

  5. Hi Anshu,
    Please email your mobile number and location of the Domino’s store where you ordered from to dominospizzaindia@gmail.com so that we can get in touch with you regarding your complaint.

    Comment by Domino's India — September 18, 2012 @ 1:05 pm

  6. Hiie… Todae ma mum , bro nd i planned to order a pizzaa fr dinner.. it ws tuesday offer so i gt a pizza free bt d pizza ws jst wtot toppings.. i am paying fr d pizza’ s ..if u cant provide goooood pizzza ‘s dnt cum up wd sch offer…i called nd complained they tld me dey wld replace d pizzza but we had planned a pizza dinner tym wch u literally spoiled it as ma mum nd bro had der pizza while i ws waitn fr ma order to cum… ur service provided are good bt ual cannot escape by providing the free pizza odr tym.. i would hv appreciated it if the pizza deliverd at the first go were provided good.. by the time the pizza came i olrdy hd filled ma hunger wd sum chips nd stuff… nd ur free pizza wnt in the bin !!! Disappointed :(

    Comment by neelam — September 19, 2012 @ 12:17 am

  7. Dominos offer “ Pepperoni” Pizza where Pepperoni is pork item. As a muslim we can not eat pizaa from the same outlet where pork is been served. Even most of the muslim does not know that facts.
    It is quite obvious that you use same oven and pan to bake & server pizza which is containing pork. We can’t eat from your outlet. Kindly stop offering pork and get Halal certificate from MCG so that any muslim can enjoy the pizaa’s. I just stopped eating Domino’s pizaa after knowing that pork is in your nonveg menu.
    Please lookinto this in favour of all muslim’s.

    Thank you

    Comment by SAM — September 19, 2012 @ 1:33 pm

  8. Dominos pizza delivery is mostly on time . and they should not start taking online orders at 12:00, once the stores guys are settled .

    Comment by rajbir — September 21, 2012 @ 2:15 pm

  9. Dominos pizza delivery is mostly on time . and they should start taking online orders at 12:00, once the stores guys are settled .

    Comment by rajbir — September 21, 2012 @ 2:15 pm

  10. You people want to grow to volumes and cannot listen to customer complains. Pathetic quality of pizzaz every time. How many times a customer will come back to you. in GOURMET pizza you are giving extra cheese in the toppings and then it’s hard for you to put in the pizza………… And a customer is ordering for cheese burst then you are taking Rs 75 extra for that and delivering nothing……….. What a shame???????????????
    It’s my pleasure to let you know that people have started refusing your pizzas…. Please see the reality as well besides displaying newspaper cuttings and picture galleries….

    Comment by Himanshu Ohri — September 21, 2012 @ 9:19 pm

  11. i odered a pizza from home then dominos said me that pizza can not deliver at your home becoz your home comes in rampura mohalla but i said i have ordered pizza early also but there was no such rule he said that was by mistake .then he said that we can deliver it at railway road, elite cinema,red square market.elite cinema and my home they are very near but they said no. i cant understand why they refused even my house and elite cinema are so near not a distance of ten seconds even. their delivery is good but why they are taking out some places ?………………… i dont understand.if they have to deliver at red square market they have to pass from front of are house.so why they dont diliver at my house ? today only i saw 2 pizza boy of dominos passing from our front of house….. so why dont they deliver at rampura mohalla ??????????????????????????????? :(

    Comment by Krishan jain — September 30, 2012 @ 5:48 pm

  12. “Hey, I just ordered a pizza using your website and did the payment using my credit card. Now the amount i.e. Rs 294.14 has been deducted but the website was unable to push the order to the store (in Rohtak). Hence, I have not received the pizza but the amount has been deducted. Can you tell me when and how can I get my refund!!!

    And why the hell my complaint is not being shown anywhere on your page????

    DOMINOS SUCK !!!!!!

    Comment by Tanuj — November 4, 2012 @ 4:36 pm

  13. i am a old customer of domino’s previously it was really good the quality of pizza was excellent, but now a days i am not satisfy with the quality of pizza, i like cheese burst crust but now i think there is no user to pay extra 75 Rs. for that, because there no cheese like it used to be, and the quality of vegetables is getting poor day by day, i was always prefer domino’s instead of pizza hut because of its quality, but since the quality getting degraded so i don’t thing so there is any use to prefer domino’s for a pizza. :(

    Comment by Himani Sharma — November 30, 2012 @ 10:37 am

  14. Dominos offer “ Pepperoni” Pizza where Pepperoni is pork item. As a muslim we can not eat pizaa from the same outlet where pork is been served. Even most of the muslim does not know that facts.
    It is quite obvious that you use same oven and pan to bake & server pizza which is containing pork. We can’t eat from your outlet. Kindly stop offering pork and get Halal certificate from MCG so that any muslim can enjoy the pizaa’s. I just stopped eating Domino’s pizaa after knowing that pork is in your nonveg menu.
    Please lookinto this in favour of all muslim’s.

    Thank you

    Comment by fahmeed — December 26, 2012 @ 3:42 pm

  15. I ordered one regular Mexican green wave looking to double spicy mark and when I taste it it was not a single percent spicy and half roasted….really disappointed by dominos

    My contact no is 9619866961

    Comment by Aaditya vijay — January 2, 2013 @ 11:17 pm

  16. There is nothing more disappointing than being cheated and mistreated by a person/entity you once loved. Though there is a close relative working in a rival firm, i have always preferred you. But as the comments above state, the quality has gone down so much, and on top of that, the person attending calls behaves like the govt staff manning a PDS outlet who is doing me a favour. The thin crust is burnt on the edges and the centre is like a roasted biscuit. The delivery is so far beyond the promised time that the pizza is cold. And because it is already too dry, we can forget heating it up. When called to ask why it was taking so long, the person attending the call at anna nagar second avenue, chennai, acts cocky. He should perhaps, considering that i failed to learn my lesson last time or the time before that or the time before that. The funny thing is, while the company has a blog where it never fails to put up all sorts of nonsense to claim its growth etc, there is no section called complaints/feedback. Such is life, i suppose. But i also know that there were several companies like yours who fell from the high pedestal because it failed in one simple thing – listen to customers with genuine concerns.
    Again, like the person commented above, i DON’T need your free pizza charity. I just want what i paid for. Now that i know that is unlikely, i will simply wait for a new company to come from abroad. Here is to wishing/hoping/praying that you people go out of business..

    Comment by gm — January 5, 2013 @ 8:32 pm

  17. Very Poor service of Pizza domino at Phase 10 mohali

    Comment by Pankaj Dhir — January 18, 2013 @ 9:27 pm

  18. This is to mention the fall in Quality and Attitude of your people. Yesterday I had ordered Chicken wings at your place 1st floor, Prozone Mall, Off Jalna Rd, Chikalthana Ind Estate, Aurangabad, Maharastra at 7pm vide order no 69. They gave stale chicken wing which was smelling and when complained, your staff behaved rudely and were laughing including your store manager. I was so embarrassed by the attitude of your people that I left both chicken wing and money at your counter and never in my life will go to Domino. Inspite of such stiff competition when KFC, Pizza Hut and other people are there, how could you people afford such rude and mockery behaviour. This is shame on your global brand. Please take action against your people otherwise the day is not far that these people will ruin your brand. And this is first time I had faced such behaviour. I had upteen times been your customer and everyone had been so polite and I donot know why yesterday your entire staff particularly the girls made such mockery of me.

    Awaiting your confirmation.

    With Regards
    Anju Singh
    9049331199

    Comment by Anju Singh — February 16, 2013 @ 11:01 am

  19. Dear Concerns ,

    This is to inform you that yesterday (6th March 2013) we had ordered maxican green wave pizza with garlic bread … but we had very bad experience as we had ordered it with cheese bust with extra cheese ,but we found that it was totally dried you can hardly find cheese in the same .. that was the bitter experience from our side .. we never expected this from dominos .. we had always recommended dominos over pizza hut or any other but now we have to think for other options too

    We had orderd from kaushambi branch gzb

    Regards
    Bhawesh

    Comment by Bhawesh — March 7, 2013 @ 2:26 pm

  20. hello….i”m an employee of dominos pizza….i just want to inform the top management that you always talk about that we r dominos pizza and are the no.1 company and all…but the real fact is that i”ve seen working in this industry that neither the internal nor external customers are satisfied at all….
    please its a request to take some actions regarding this….
    thank you

    Comment by divya — March 25, 2013 @ 12:42 am

  21. hello this is ravi iyer,i have one complaint against your,dominos pizza outlet in dombivili east,on 27 th afternoon,i came from dombivili west to place an order for pizza in dombivili east outlet, the time of placing the order was,11.54, as it was my niece birthday,i thought, i will get the delivery within 15 minutes,but plz imagine what happen,after placing the order on 11.54,the order no is 16,the bill no is, TIN27120300000, was taken by ms sarita,i have wait nearly 40, minutes to get normal single pizza,the person who came after me mr prassana, his order was delivered before me,why ? as there was no rush in the outlet in the afternoon,hardly 2 people , whay was my order delayed,it means you executive has done it purposely, did i ask fo free of cost ? is money not paid on proper time? you people promise order in your doorstep within 30 minutes, not true,you you people took 40 minutes delivering the order in store,this sort of service you provide,all my birthday plans, was ruined just because of you people,today i might think twice before entering your dominos outlet in dombivili east,my may not recomend any of my friends and relatives, to place an order in dominos, if this is a service given to a customer,need a explanation for this ? looking for your feedback ravi iyer

    Comment by ravi iyer — March 27, 2013 @ 9:24 pm

  22. I went to the newly opened Dominos pizza store at RBI layout Bangalore. I took a carry out from the store and went home. I was all excited to eat the pizza, as soon as i went home I opened the cover and see that there is no chilli flakes, oregano and tomato sauce. PIZZA IS NOT COMPLETE WITHOUT THESE THINGS!!!!!!!!!! So i called the store almost 6times to send it home.. Its like 5mins from the store to our home Everytime I call they are like I have sent it madam I have sent it madam LIE!!!!!… Till now I have not got it… FEELING CHEATED :(

    Unsatisfied customer…………….

    Comment by Shwetha — March 30, 2013 @ 10:14 pm

  23. On 26.3.13 , i ordered a pickup of 2 veg singles and 1 stuffed garlic bread from pashim vihar, dda market dominos pizza outlet in new delhi. My house is approx of 5 km away thats why i made a pickup order but when i taste the pizza and garlic bread at my home the crust of pizza is tooo thin and tooo hard even the stuffed garlic bread had too much of oil. My family says return it tto the outlet and shows them the quality but at that time i donot wanna go and travel again 5 km my order num was 209 dated. 26.3.13 my mobile num is 991116680 and my address is H.no. 89, Extn- 1B, Nangloi Delhi 110041. I am a regular cumstomer of dominos pizza outlet but at that time i was so much disappoint and considered of visiting Pizza hut instead of dominos.

    Comment by Neeraj — March 31, 2013 @ 4:31 pm

  24. On 26.3.13 , i ordered a pickup of 2 veg singles and 1 stuffed garlic bread from pashim vihar, dda market dominos pizza outlet in new delhi. My house is approx of 5 km away thats why i made a pickup order but when i taste the pizza and garlic bread at my home the crust of pizza is tooo thin and tooo hard even the stuffed garlic bread had too much of oil. My family says return it tto the outlet and shows them the quality but at that time i donot wanna go and travel again 5 km my order num was 209 dated. 26.3.13 my mobile num is 9911166801 and my address is H.no. 89, Extn- 1B, Nangloi Delhi 110041. I am a regular cumstomer of dominos pizza outlet but at that time i was so much disappoint and considered of visiting Pizza hut instead of dominos.

    Comment by Neeraj Rohilla — March 31, 2013 @ 4:33 pm

  25. plz let me know whether domino’s cheeze is halal or do they contain pork

    Comment by alia — May 7, 2013 @ 2:04 am

  26. Hi I am from Bangalore, 9th block jayanagar. I ordered a home delivery for non veg supreme large with cheese burst & coke, which was billed for around seven hundred change. I ordered for the dominos 1157,11th main,near post office,4th block,jayanagar,Bangalore , which is roughly 2km from my house. I ordered @ 8:30pm and I did not receive any responce till 10:05pm, so decided to call back dominos @08026659696 , when I complained abt this to the dominos Rep, he responded rudely, and cancelled my order using abusive words. its almost a day and I haven’t received the damn pizza. hey dominos y do u hire such irresponsible people, its ridiculous. I would Neva-Eva think of buying something from dominos…. dominos U Suck.

    Comment by yash nayak — May 11, 2013 @ 11:08 pm

  27. Hi I am from Bangalore, 9th block jayanagar. I ordered a home delivery for non veg supreme large with cheese burst & coke, which was billed for around seven hundred change. I ordered for the dominos 1157,11th main,near post office,4th block,jayanagar,Bangalore , which is roughly 2km from my house. I ordered @ 8:30pm and I did not receive any responce till 10:05pm, so decided to call back dominos @08026659696 , when I complained abt this to the dominos Rep, he responded rudely, and cancelled my order using abusive words. its almost a day and I haven’t received the damn pizza. hey dominos y do u hire such irresponsible people, its ridiculous. I would Neva-Eva think of buying something from dominos…. dominos U Suck…..

    Comment by Yash — May 11, 2013 @ 11:12 pm

  28. Hi.. I am sorry to say you that I have stopped having Dominos Pizzas after I came to know that Pork Pepperoni is also served.
    I request Dominos to get halal certificate so that muslims can also enjoy Dominos Pizzas !!

    Comment by Javed — May 27, 2013 @ 12:14 pm

  29. Had to eat Maggi last night due to poor delivery show by Domino’s Delhi Saket Outlet ..:(

    Comment by Mahesh Arya — May 27, 2013 @ 2:19 pm

  30. Hi I am from Civil Lines, Delhi. I had ordered a pizza and gave a coupon code of 1 + 1, which they accepted on the call and delivered our pizza, @ the time of delivery the delivery boy said that this coupon code has expired and we will have to pay for the whole order including the free on refusing to accept this, they started arguing and started using abusive language the boy on the call named deepak doesnt even know how to talk to the customer and resolve the problem.
    I am afraid that if this is the kind of behaviour your staff has that i am pretty sure Domios will loose their credibilty and response in the market.

    i have made up my mind that i will never ever order from Dominos and will convey the behaviour to all my friends and family to avoid Dominos coz Dominos was famous for delivery and customer satisfaction but now they have forgotten there values and hardly cares for there customers.

    Comment by Giri Raj Gupta — May 29, 2013 @ 10:21 pm

  31. Have ordered online at 8:28 pm and its now 21.33 pm and am still waiting for the delivery. The store is not picking up the phones and 68886888 also was of no help. Totally disappointed. Is this what the service level has dropped to. Also there is no clarity on how to seek redressal for online orders where the payment has already been made. Will somebody from Dominoes speak up please.

    Comment by Prafull Gupta — July 3, 2013 @ 9:34 pm

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  33. Have ordered(174) online at 7:50pm on 06 jul 13,Bangalore, and its now 21.55 pm and am still waiting for the delivery. I am not getting proper response from Store. From last 1hr they are saying will deliver with in 10 or 5min……
    You are simply cheeting to your customer.. my mistake is i made the payment in advance…
    Is this the service or commitment you are giving your customer????

    Comment by Deep Pant — July 6, 2013 @ 9:57 pm

  34. Worst service by the junk group. . I think we need to order one month before for these junk team of dominos. Unfit for food chain . U guys better shutdown your store..

    Comment by karthik — July 7, 2013 @ 10:31 pm

  35. is dominos pizza halal?

    if yes give proof.

    what about cheeze?

    Comment by shoiab dholia — July 16, 2013 @ 2:38 am

  36. Ridiculous and pathetic services by Domino’s Jaipur Malviya Nagar Outlet. This is a whole night mare happened just now with me. Today, after the whole days tight schedule we thought of ordering pizza from Domino’s as neither me nor my wife was in condition to cook. We called up first to 68886888 but they asked to call the local outlet. So we called up to Malviya Nagar, Jaipur outlet, where first they picked up phone and talked a bit and without taking the order put the call on hold and later disconnected the call. Again on several attempts, some Durga Prasad picked up the call and took the order and confirmed the total bill of Rs.436/- at 8 PM and also confirmed that the order will be delivered by 9 PM. But till 9:15 no one turned up. So I called up but no one picked up the phone. At 9:45 PM we loose the hope and then started preparing to cook. Our 3 year old kid has also suffered due to this. Still it is 10:20 PM but no response from Dominos.

    This is the worst experience we had with any service provider. Seems we should consult our legal advisor for the suffering caused due to this pathetic way of dealing customers by Dominos. For sure we’ll not be going to use Dominos product in this life and will also suggest people to keep away from this cheaters.

    Comment by Vijay Agarwal — August 21, 2013 @ 10:33 pm

  37. Pathetic service from dominos.order number116.
    Dominos outlet of somajiguda,hyderabad. I am wrking with an mnc
    Which is just besides dominos outlet still it took them 55mins to
    Deliver the order n that after makin several calls to them..

    Comment by Dipti Kaushal — August 29, 2013 @ 11:23 pm

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  39. I am no more Dominos customer…ba bye!!!!

    Comment by Shadab — October 2, 2013 @ 4:26 pm

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  45. I will not eat pizzas anymore from dominos and pizza hut, as they are serving pork in jasola. Also make sure nobody eat any of their food. Even Jasola is near highly populated Muslim community. they are serving pork. Shame on you to not respect the religious feelings

    Comment by ali — April 2, 2014 @ 11:33 pm

  46. We sikhs are not supposed to eat halal, same for Hindus.
    Most of Hindus are eating halal food as they are not told about this, and they assume it is non halal.
    Please continue using “process made” meat rather than halal. Thank yoy.

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  48. My kids decided to have a small party at home so we called your service person on 01204007600 at 1.44pm a boy picked the phone and kept asking for my contact number continuously I kept repeating then I realised that he is literally teasing. When I yelled what are you doing he started laughing….Are you people really into service and that too dominos of which we have been a regular customer from a long time, this is an awful experience and when I asked his name he was not ready to give his name not even let me speak to the manager. I even told him I am going to put my complaint he was least bothered,.Please see into it as my kids are really found of dominos AND THIS WAS NOT WHAT A SERVICE INDUSTRY person can behave.Kids were sad and the whole atmosphere spoiled.
    Hope you people please look into it as now I don’t think I will be comfortable calling them again.

    Comment by johar — November 22, 2014 @ 2:24 pm

  49. Why you guys are serving pork contained pizza… I read the comments of your customers.. Most of them are not prefering pork contained food…even me too… If you are really a customer oriented then why you are not stopping pork content pizzas…? I saw in one of your outlet that 99.99% customer satisfaction is not enough for us… Are you guys really mean that..?

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  51. PORK IS THE BEST !!! Pepperoni Pizza is the best pizza ever !!! I think dominos should bring out more PORK pizzas !!

    Comment by Kevin — August 14, 2015 @ 11:47 pm

  52. Me, and my friends too have stopped eating from Dominos after knowing the fact that pork is also served.Please open PORK free branches near muslim populated areas, so that we can enjoy dominos again

    Comment by Mohd Qasim — September 7, 2015 @ 10:20 am

  53. Hi.. I am sorry to say you that I have stopped having Dominos Pizzas after I came to know that Pork Pepperoni is also served.
    I request Dominos to get halal certificate so that muslims can also enjoy Dominos Pizzas !!

    Comment by Nisar Mohammed — November 5, 2015 @ 5:13 pm

  54. Why have you stopped serving pepperoni pizzas?

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