What happens when a box of Domino’s is opened ?

Posted by Domino's India I September 18th, 2012

It’s not just a pizza that gets shared. Something special happens.

Conversations begin to flow.

Stories find ears

And gossip gets feet.

 

Jokes get cracked.

Smiles start spreading.

And families come together.

 

Friends become brothers

And brothers, friends.

 

A lunch turns into a date.

And a meeting, into a yak yak session.

 

Moments become memories.

And relationships become stronger,

warmer and livelier.

 

 

 

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85 Comments »

  1. Dominos Pizza -

    U just fooling around ppl. with ur 30 minutes policy or free,-Today i ordered two non veg pizzas in dwarka Sec-07 for my bosses bday.

    1. person taking the order said to me that it’ll take 40 minutes it’s been prob. to reach in 30 minutes. – i said it’s ok.

    2. Second thing – the order delivered to me in 1 hour according to time mentioned on the bill slip.

    3. Third thing is that i called dominos helpline Mr Rohit the manager of dwarka store told me that sir 40 minutes mention is approx timing , they said to me that ” SIR LATE TO HO JATA H ” what d F..? UNPROFESSIONALISM . when i said that ok i ‘l take your order but i’ll deduct the 30 minutes late fine Rs.300 still he said to me dt we don’t want to give you order like this .

    Still Dominos Tag Line khushion ki chaabi …they spoil my mood .

    Now I Never order pizza from Dominos , Pizza Hut is much better they deliver in mean time . on same location where dominos is taking 60 minutes to reach .

    Comment by Manas — September 28, 2012 @ 1:09 pm

  2. when a box of Domino’s is opened
    1>everyone skips a heartbeat because of happiness….
    2>your share of pizza is stolen from your friend…

    Comment by Suman — September 30, 2012 @ 10:22 am

  3. The box never arrived which I ordered in HSR layout.

    Comment by Vinay — September 30, 2012 @ 9:45 pm

  4. Really BAD SERVICE by Domino’s today … what’s shocking is that order was cancelled after placing it about an hour back. Mr. Manager – Stanley Dsouza (emp. code 617694) now says that please take Rs.300 discount. Can someone please tell him to deliver pizzas and not just discount.

    Chain of event – order placed on 02226326699 at 2047 hours
    Second reminder call – made on same number at 2113 hours and was assured that order will be delivered in 5 mins.
    Final call made on 2135 hours … Mr. Stanley and team denied that such an order was placed and on lot of questioning tells about Rs.300 discount.

    have placed the order again … let’s see if he can deliver or we have to wait for another no … at 2235 hours.

    my phone number 9324982360 … still waiting

    Comment by Shreyash — September 30, 2012 @ 9:54 pm

  5. before one hour I have ordered a cheese pizza with Italiano pasta it was totally tasteless and cold.It was the worst experience with domino’s.I request you to please be care full in future about quality and delivery.

    Comment by Pankaj bhatnagar — September 30, 2012 @ 10:43 pm

  6. Today….!! I ordered pizzas…. they were in very bad condition…!!
    not proper cheese,base was so harder that we were not able to eat…!! it was enough roasted ….!!! I ordered this pizza from “mohali phase-10 store,punjab” mine order number is 306 and server was “Varinder”………….order was given by “MR DAVINDER”

    Comment by dennis — October 2, 2012 @ 9:08 pm

  7. I use to love dominos but now I hate it .Your oder taker do not have manners to speal if u do not deliver to certain area than tell we r sorry not to deliver inspite of saying hum galioo mai diliver nahi kare . She was rude I know her name as she is from sector 14 dominos gurgoan . I relocated from delhi as iam very regular customer from lajpatnagar u can check with no 8860901803 or 9899630086 . You lost me so rude ur operator .

    Comment by meghA — October 4, 2012 @ 1:14 pm

  8. I disgusting Service received. Today I visited the Dominos Outlet located near the Maxus Mall in Bhayandar Wes, The Service given by the store manager was disgusting. I asked him for the discount with the Coupon code net07 which i had received. He said that there are terms and Condition I want you to tell me all of them and then if it is correct only then we can honour or give a print out. I want the Management of Dominos to understand that people don’t go out every time only to eat at your place sometimes the plan is made out of the blue I did show him the message but he wanted me to read the terms and condition …Bull Shit Store.
    Its was embarrassed with his behaviour it was as if i was a beggar

    Comment by Thomas Abraham — October 6, 2012 @ 11:53 pm

  9. I dont have any complaint with dominos.Delivery on time and yummy pizzas.

    Comment by RItesh — October 9, 2012 @ 7:41 am

  10. Amazing service ,a very healthy relation ship and a good since of humor order taken by tannu alli frm noida sector -18 chain ,and the best service by her till dated !!!hope she get the best success and the dominose all time my fab one thnx

    Comment by Prayag — October 13, 2012 @ 11:48 am

  11. Im a regular customer 2 kankurgachi,India dominos..i really lyk its foodings..bt dey tuk a lot of tym 2 deliver d pizzas..
    Bt i wnna specify a thng dat d staffs der maintain the people vei proprly n calmly..i lyk d staffs der.. Dey r rlly vei gud n friendly..i wnna say dat m visiting der snce 2 years n m a regular customer..n m noticing dat a guy named Zohaib is treating d customers very politely n lovingly….now he’s ma favrte staff..he knws how 2 handle d people around der..he treats me very well n even evry of us..i lyk d place n d pples also..d way of his talking n treating d people is quite impressive..and il always love 2 visit dat place..
    Bt a thning i dont lyk is dey dont put much cheese or cream compared 2 park street branch!
    Bt the pizzas r very gud..

    Comment by Shahbaz — October 14, 2012 @ 3:00 pm

  12. I have been a dominos customer since I was 13. I love their pizza. I have never really bothered about their 30 minutes guarantee. But I do have a suggestion that they should put more items into their menu. Variety would be nice.

    Comment by Anirudh Bahadur — October 14, 2012 @ 7:11 pm

  13. Please open 100% Halal Store in Gurgaon, so that Muslim people also can have it. Stop Serving pork, none of the muslim would like to eat from your outlet untill unless it is certified by Halal Food Authority. I heard Dominos has started 100% halal store in Birmingham so why not in Delhi NCR, specially in Gurgaon. I cant eat pizzza’s from your Outlet being a Muslim.

    There are many muslim who love it but cant eat it bcz it is not Halal and pork is been served from your Outlets.

    Hope you will consider muslim community also.

    Thank you,

    Comment by Siptain — October 15, 2012 @ 1:26 pm

  14. What happens when a box of Domin’os is opened ?

    ok. I tell what happened with me on OCT 17th. Order No: 126. Invoice # PI66053/12-13/48793

    Received the pizza after 1 hr from the order time metioned in the bill.

    I asked my wife to heat it in the dossa pan because it was cold and we don’t have a microwave oven. So, next time when you see the delivery boy coming, quickly switch on the stove and start the heating process.

    Comment by Samuel — October 17, 2012 @ 11:18 pm

  15. Dear Sir,

    I was in sector 4 Gurgaon Dominos ,I found there are lots of lighting flies overtherein kitchen and at sitting arrangement
    I feel this is not Dominos standared
    Feedback Just for improvement

    Regards
    Sapna
    9015685989

    Comment by Sapna Athale — October 19, 2012 @ 9:20 pm

  16. No need 2 open the box as it was not delivered till this time which i ordered at 9o’ clock. Hope they deliver for breakfast!!!!!!!!!!!
    I never see such irresponsible people who never bother the quality, timing etc. I am a regular customer, even arranging parties there. But past one year the service is pathetic, No proper response to the complaints.
    I orderd on 12th oct , that time the cheese was smelling bad and was of very bad quality, i had to threw it. We called the store and complained , they disconnected the phone. Today i did my last trail, hoping some improvement and i told my concerns while ordering. I don’t know is that the reason for not delivering. We are providing the phone number, why cant they inform if u cant deliver? i called 45 min after ordering and they told it will be delivered in 10-12 min, otherwise we would have made some other arrangement for food.

    So anyone order from Dominos pls keep some bread, maggy, oats etc if you dont want to keep hungry throughout night!

    Pizza hut is much better, so better go ahead with that choice. Better quality, adhere to time etc

    Comment by Jayakrishnan — October 31, 2012 @ 11:45 pm

  17. 1 hr 40 mins and still waiting for the pizza… Called up the store manager he said he will check and let me know. No response yet.. calling up Pizza hut.

    Comment by Kripa Jayant — November 3, 2012 @ 9:10 pm

  18. there is bug in your online order site.
    selected noida sector 36 as delivery address, but you directed me to Greater Noida store, as result didn’t received pizza.
    It happened last week also.
    order id: 141,89

    Comment by dileep — November 4, 2012 @ 3:04 pm

  19. “Hey, I just ordered a pizza using your website and did the payment using my credit card. Now the amount i.e. Rs 294.14 has been deducted but the website was unable to push the order to the store (in Rohtak). Hence, I have not received the pizza but the amount has been deducted. Can you tell me when and how can I get my refund!!!

    And why the hell my complaint is not being shown anywhere on your page????

    You SUCK your SERVICES SUCK and NOTHING HAPPENS!!

    Comment by Tanuj — November 4, 2012 @ 4:33 pm

  20. I like dominos pizza in patna at kankarbagh place,.,.,.,.,.
    It is the best dominos pizza in patna.,,.,..,

    Comment by Rishabh — November 4, 2012 @ 7:15 pm

  21. Dominos India – Great Service. Great Pizzas.

    I don’t remember what happens when a box is opened as I am already busy eating.. Lol!!!!

    Comment by Mrinal — November 6, 2012 @ 4:52 pm

  22. You find 4 cold pizza with toppings of poor customers service!

    Comment by Anand — November 7, 2012 @ 12:03 am

  23. cockroach appears when you open box of Dominos pizza. thats happen to me today!!!!

    Comment by Dr Smita Mahesh — November 9, 2012 @ 11:01 pm

  24. Services by dominos is just a sham. they dont deliver the pizzas in time and on top of that this outlet of dominos at gajuwaka has started charging for ketchup pouches separately in take outs.
    this is really embarrassing.they are just thriving here bcoz pizza hut is not avail in this area. i have stopped taking from dominos and warn others to beware

    Comment by Ajeet — November 10, 2012 @ 9:25 pm

  25. was suppose to get call from domino for order as placed internet order and it mentioned nearest store will call till know no one called up.What a service ???

    Comment by vivek — November 12, 2012 @ 10:52 pm

  26. dominos is really selfish staff and fake. one day i will take dominos in media for his bullshit behave.

    if any discussion call on – 0091-9829176047

    Comment by bobi chatterjee — November 14, 2012 @ 6:43 pm

  27. I actually ordered for a THICK crust but got a really THIN crust my dad got really angry. Happiness turned to anger,anger turned to shouting,shouting turned to dead but silence turned to LAUGHTER hahaha u know why? because we now have them both for free and our precious money came back to us!! So Dominos thus stand up to its name “khushiyan ki home delivery”. Now we got 2 pizzas for free!!! Yay!! THANQ DOMINOS!!!

    Comment by anonymous — November 18, 2012 @ 7:41 pm

  28. Just ordered a Dominos pizza from the Vasant Kunj outlet and they delivered it in 50 mins!!!! What happened to the 30 min service guarantee? On calling the outlet they informed that Sorry today we can not give u the service guarantee. Why? No answer. Sent the pizza back.. Either u inform before taking the order…or u stand upto the commitment….really bugged now have to order from another place and wait for it to be delivered…..

    Comment by Jasneet — November 24, 2012 @ 9:39 pm

  29. Today at 8 pm on dot, called our nearest dominos at madipakkam (044-22706000) and ordered items worth rs 925, with a commitment of 45mins well fine weekend rush understood. Actually got delivered at 9.20pm, no issues afterall they are fellow beings but shockingly all items were just cold. Imagine the cold pizzas.

    Well called the point again to bring this to their notice, well got sympathies as answer. Can’t wait anymore kids were eagerly waiting to taste.

    Well not looking for a damn refund or anything. Writing this in spur of the moment
    Whom to blame, the system, my failure to act before accepting the delivery don’t know.

    When you cannot keep your promises why commit. Its just a cheating.

    Ramesh

    Comment by ramesh — November 24, 2012 @ 10:05 pm

  30. when you open a box of domino’s pizza you will get a delicious pizza inside if you are a veg so it will be a night mare for you because the pizza they deliver in the veg box it might be anything inside.
    I oderded pizza today just not they deliver non veg inside the veg box and as a lay man veg ppl eat those pizza on the same time they understand its non veg.
    IF YOU CALL THEM THEY PPL WILL NOT BELIVE YOU SO WE ARE GOING TO CONSUMER COURT FOR THIS.

    Comment by vivek — December 25, 2012 @ 10:48 pm

  31. Today i ordered online at 8:23 PM IST (1-jan-2013) i paid money in advance from my credit card order was places successfully but after half an hour i got a call that we can’t deliver from Mohali Phase 10 location and we will forward your order to Phase 5 Mohali Dominos but after 30 minutes nothing happed i called again they told me your order is in Transit please wait for another 30 minutes and and then i called at 10 PM to confirm about my order to my surprise i came to know that my order is canceled No one called about it money is already deducted from my account NO COMMITMENT not taking customers SERIOUSLY.

    Now i feel ordering from a Local restaurant is more safe then DOMINOS.

    Only Money eating Machines.

    Order Number :
    459
    Time of Order :
    1/1/2013 8:23:33 PM
    Final Total :
    320.04
    Payment Type :
    credit
    Trace No. :
    dc-52eaf8f3

    Will never ever go for Dominos Pizza kept me wating for 1:30 hours without any result.

    Comment by Harkamal Deep — January 1, 2013 @ 10:05 pm

  32. At the outset,I must say that ur Pizza’s are good and your USP is 30 mins or free, can you clarify why your liability is limited to Rs 300/-. If this be the case, then why dont you change your selling line instead of misleading people ?

    Comment by Jaideep Mehta — January 7, 2013 @ 4:35 pm

  33. this is so wierd.. i grew up having pizza from domino’s and trust me i’ve had a lot.. and from places all over the country. but domino’s
    kanpur has added such a bad flavour to my favorite pizza.. they still inquire about your address one and half hours after the order, the preparations are wierder even.. the service is hurting.. it seems domins’ dominion is ending.. adios my pizza buddy..

    Comment by arun, kanpur — January 18, 2013 @ 11:58 pm

  34. i tried to order pizza online, so there website asked me for Ph no, n password..so i register my self n then tried to loging. but there website keepon asking there ph. no password n saying wrong password which i have just registed.. there online website is of no use just waste of time.

    Comment by Gaurav kumar — January 19, 2013 @ 1:20 pm

  35. i have ordered the pizza at 5:46 pm and i have got the order at 7:28 pm . when i ask the delivery boy that why u r late he told me that he has started from there at 6:50 pm. so here i came to know the service of domino’s is very very poor. I have wasted the money in ordering the pizza from domino’s
    In my future while i am thinking to eat pizza i prefer the pizza hut bcoz there service is far better than Domino’s

    Comment by Siju Mathew — June 18, 2013 @ 8:02 pm

  36. i am thinking to eat pizza, no use anytime to call and manage, but in my office many time we eat pizza from Domino’s. pls advs me. what todo. Tenders from All India.

    Comment by Tenders Bids — June 20, 2013 @ 6:27 pm

  37. We would like to bring the attention of all that Dominos Pizza outlets lie through their nose. On 14th June’13, we placed our order at 1.05pm through the telephone where they took time to confirm our tel. no. and then took the order. We called back at 1.45pm to inquire about the delivery when we were told that it will take 10mins more as the delivery-boy had just left. When we called back again at 2.10pm they informed that someone had called and cancelled our order. Can anybody buy this answer. These people are here to joke around and just playing with the time of people. We lodged a complaint on the same day online, when an automated answer was flashed that we will hear from them in 48hrs. Today again we have written online demanding an explanation. Again an automated answer to be in touch in 48hrs. People their advertisment are just to attract customers and nothing more. These people are not professional in their work so wonder if the have the same attitude towards cleanliness and other aspects. We have decided NEVER to order or visit DOMINOS, strictly because we have started to think if these people have the same attitude towards complaints they may have the same attitude towards cleanliness as well. We request people to think before they order or go to Dominos.

    Comment by Patrawala — June 20, 2013 @ 8:03 pm

  38. i ordered 2 times on 09 oct 13 both times money got deducted and the order was not placed.its been a week and i didnt get my money back.when will you refund my money

    Comment by kirthika — October 16, 2013 @ 5:58 pm

  39. What is the reasony why Dominos deliver pizza without ketch-up sachets?

    Comment by Avnish Khurana — December 9, 2013 @ 12:15 am

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  44. Today i ordered 2 times at 1 pm,one time money got deducted and the order was not placed. How can i get may money back. The deducted amount was Rs 241/- through HSBC credit card.

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  53. i order a medium cheese burst today with garlic bread(courtesy 50% off)
    the order takes like a few phone calls and one and a half hours(but that seems unimportant now)
    the delivery guy arrives apologizes first tells me he has no sorry cards left(wow! they actually have that) n then apologizes again n gives it to me for free….. cheers guys! ull rock

    Comment by happy customer — July 31, 2014 @ 2:48 pm

  54. I ordered for 1 Medium Seventh Heaven, 1 Choco Lava Cake & 1 Roasted Pepper Dip (Courtesy 50% offer).. But at the time of delivery, I only received the pizza & choco lava cake.. dip was not there. That delivery boy Manju again went to the store to get the dip.. By the time I received the dip, pizza was cold & tight. And I’ve paid Rs. 410 for this cold & tight pizza. I called Dominos store regarding this.. and the person on the phone said.. “Sorry about that.. won’t be happening again.” That’s it.. No apology or compensating behaviour.. When I asked.. he said we will be sending you two Jalapeno Dips as a “COMPENSATION”.. Horrible service I must say.. never expected such from Dominos. I swear I’ll never ever refer anyone to Dominos.

    Comment by Subrata Dutta — August 3, 2014 @ 4:31 pm

  55. I ordered for 1 Medium Seventh Heaven, 1 Choco Lava Cake & 1 Roasted Pepper Dip.. But at the time of delivery, I only received the pizza & choco lava cake.. dip was not there. That delivery boy Manju again went to the store to get the dip.. By the time I received the dip, pizza was cold & tight. And I’ve paid Rs. 410 for this cold & tight pizza. I called Dominos store regarding this.. and the person on the phone said.. “Sorry about that.. won’t be happening again.” That’s it.. No apology or compensating behaviour.. When I asked.. he said we will be sending you two Jalapeno Dips as a “COMPENSATION”.. Horrible service I must say.. never expected such from Dominos. I swear I’ll never ever refer anyone to Dominos.

    Comment by Subrata Dutta — August 3, 2014 @ 4:35 pm

  56. I ordered a pizza from dominos in indiranagar, bangalore. found hair in it… i have stopped ordering from dominos from then on… i love their pizza’s but sadly their quality and service is real bad.. and dont be fooled by 30minutes. for their employees 30mins means an hour or 2

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  61. I have purchased two pizzas online on 5th september’14. your website said that if i pay online with mobikwik wallet then i’ll get 15% cashback. the delivery time was 6p.m. and order time was 9/5/2014 12:24:54 PM. order no was 25.
    But after payment i did not received the cash back amount. i called to the phone no. 033-2460 5701 (gariahat) and also to your customer care 68886888. both are said you will get it after 24 hrs.
    After 24hrs I complaints here and you said “””you will hear from us in the next 2 working days “””
    Then today (8.09.14) they said now can not be done anything as 24hrs passing away… (the representitive was Mr. Ayan Jana)
    What a ridiculous joke it is.

    The offer proof and cash payment proof can not be attached herewith.

    Comment by M Sarkar — September 8, 2014 @ 3:13 pm

  62. Yesterday night i.e. on 22-11-2014 at about 22:45 hrs i ordered veg doubles pizzza from Mohali phase 10 outlet but the employee sent misbehaved a lot. His name is Ratan, Please give them some training before sending for delivery. The behavior of your employee is highly objectionable, First of all i ordered pizza deliver it and leave. There is no way to shout on my door and then argue in every second. He was arguing at every point, when i was giving him money then too he started. i do not understand why you people recruit such psycho people.

    Regards,
    Anshul Gupta
    9872578888

    Comment by Anshul Gupta — November 23, 2014 @ 2:09 pm

  63. {

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    Comment by environmental science — June 8, 2015 @ 5:53 am

  65. Dominos charges extra on ketchup it is right in homedilivery they just

    Comment by Ashish — June 23, 2015 @ 7:50 pm

  66. Will get happy :)

    Comment by business search usa — July 7, 2015 @ 12:23 pm

  67. When box of dominos open. Everyone start eating pizza without wasting a second. I have no issue with dominos delivery. Every times reached on time when i placed order.

    Comment by Dominos sector 35 chandigarh — July 14, 2015 @ 1:27 pm

  68. ordered a pizza at 09:04 pm ist still didnt got a call for delivery
    what is the meaning of that 30 minutes challange
    also most pf the time pizza is cold. can anyone tell me should
    i ask them for refund as they advt 30 minutes or
    free. the store hardrly takes 4 minutes from my residence 10 minutes if walking
    9707336397

    Comment by swarn kant (neil) — December 11, 2015 @ 9:27 pm

  69. stop fooling around dominos its about and hour since i ordered my pizza
    at 9:04 pm. can i get my pizza for free.
    9707336397

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  70. ordered a pizza at 09:04 pm ist still didnt got a call for delivery
    what is the meaning of that 30 minutes challange
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    free. the store hardrly takes 4 minutes from my residence 10 minutes if walking phon9493574261

    Comment by lukalapuhemasundararao — December 16, 2015 @ 11:30 am

  71. I ordered for 1 Medium Seventh Heaven, 1 Choco Lava Cake & 1 Roasted Pepper Dip.. But at the time of delivery, I only received the pizza & choco lava cake.. dip was not there. That delivery boy Manju again went to the store to get the dip.. By the time I received the dip, pizza was cold & tight. And I’ve paid Rs. 410 for this cold & tight pizza. I called Dominos store regarding this.. and the person on the phone said.. “Sorry about that.. won’t be happening again.” That’s it.. No apology or compensating behaviour.. When I asked.. he said we will be sending you two Jalapeno Dips as a “COMPENSATION”.. Horrible service I must say.. never expected such from Dominos. I swear I’ll never ever refer anyone to Dominos.

    Comment by lukalapuhemasundararao — December 16, 2015 @ 11:30 am

  72. I stooped by your blog post to read this wonderful post and thanjs for sharing.

    Comment by Hope — January 20, 2016 @ 3:09 pm

  73. SCF-30,Huda Market, Urban Estate, Sector 4, Huda Market, Gurgaon, Haryana 122001
    They do not follow the 30 minutes free delivery policy. Just fooling around people with your 30 minutes policy or free.
    I got the late Pizza on 1st May that was late by an hour and poor quality pizza not the hot as expected due to late service , when I have asked 30 minutes free delivery policy they told they will log the request by end of the day into the system and I will get the money Rs. 300 only not the full within a week in my account.
    Today is 15th day still there is no communication and no money refund. Even yesterday when I called manager of outlet he told me there some system issue they will refund cash at my home before 6 PM but again that was fake promise.
    Now I will never order pizza from Dominos due to very poor service from sector- 4 gurgaon outlet service which is not excepted from Dominos.

    Comment by Sunil Sharma — May 15, 2016 @ 12:01 pm

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  84. I actually ordered for a THICK crust but got a really THIN crust my dad got really angry. Happiness turned to anger,anger turned to shouting,shouting turned to dead but silence turned to LAUGHTER hahaha u know why? because we now have them both for free and our precious money came back to us!! So Dominos thus stand up to its name “khushiyan ki home delivery”. Now we got 2 pizzas for free!!!

    Comment by freshnija — July 3, 2017 @ 5:57 am

  85. This pizza is always on point

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