Jubilant FoodWorks wins Four Indian eRetail Congress Awards

Posted by Domino's India I March 14th, 2013

Jubilant FoodWorks Limited (JFL) has been recognized with four Indian eRetail Congress Awards 2013 held on 15th Feb. The awards recognize and facilitate achievers, innovators, suppliers, manufacturers and facilitators who have contributed significantly towards the development of eRetail in India. JFL was nominated in four categories under Digital Marketing and Online Ordering and we won in each of the four categories. We managed this amongst participation from some of known pure-play eRetailer brands such as Myntra, Jabong, mydala, Homeshop18 and Pepperfry, besides some of the well-known click & mortar brands in achieving this coveted success.

We won in the following categories :

1. Quick Service food delivery e Retailer of the year
2. Best use of Social Media
3. Best Site Optimisation and design
4. Marketing/Advertising campaign of the year
A big thank you to all our customers who embraced our presence in the digital medium with enthusiasm and great support.
Yeh hai rishton ka time, yeh hai celebration ka time !

Share/Bookmark 17 Comments


  1. Nice, Congrats.

    Comment by Top Deals — March 19, 2013 @ 2:52 pm

  2. Hi,

    I would like to share my horrible experience with Dominos Pizza being delivered by Millenium City, R-4,DN-62,Sector-V, Tower -1 Kolkata 700091.
    Today on 22nd Mar,2013 I have ordered a Non veg Doubles order for home delivery.
    I was told that as it is bulk so it will take some time which I agreed to.
    When the pizza was delivered it was cold and non crispy. Looks like my order was delivered very late.
    Hardly we could had a bite of that pizza and we had to throw them into thrash. It was completely uneatable.
    We had again order from Pizza Hut and I would say the pizza that was delivered by Pizza Hut was awesome. It was hot & crispy and everyone in our family enjoyed the pizza to the fullest extent.
    Both Pizza hut and Domions are located at the same place (Kolkata salt lake sector V) only. I don’t understand why there is a hell lot of difference between the product of Domions and Pizza hut
    I am a corporate customer and this type of service by Domions will force me to spread bad mouth about Domions product in my work place and vaoid giving corporate orders to you

    I would need a proper justification from you regarding the bad service provided by your company. When I am paying to the fullest amount I am entitled to the best product and service and if I am not getting then I am entitled to proper justification.

    You can get my order details from my mobile number : + 91 9163902356

    Amit Kumar Haldar
    Mobile: +91 9163902356

    Comment by Amit Kumar Haldar — March 23, 2013 @ 10:25 pm

  3. Dear Sir,
    I, Divyanshu Verma, Jankipuram, Lucknow received one sms from DOMINOS for BUY 1 PIZZA GET 1 FREE and accordingly placed an order No.223 at 8.00pm on 22-03-2013 through mobile phone for BURST DELUX PIZZA as we are hungry. It was delivered to us at 8.40pm without flaks & massala. On our demand from delivery boy, he did not provide the same. Further when we checkup pizza, actually there is no cheese burst for which he also accepted the same. Our mood was very upset & asked him to make a note on the back of the cashmemo. He talked over phone with some one at his shop (just very nearer to home) and going back by saying that in future we will not deliver pizza at our home. This comment is very ridiculous & hurting us. He instead of accepting his mistake, he is telling childish things. We through this complaint need your immediate attention & hope some action may be initiated so that such silly things should not commented rather correcting by self.

    Comment by Divyanshu Verma — March 25, 2013 @ 2:31 am

  4. Dear Sir,
    I got very bad experience with domino’s staff, i placed order at
    Uttam nagr west outlet ,on 29 march at. 10:46 pm, t
    here is manager.Mr. jay . He talks like
    a HITLER, in a very bad manner , like working in DHABA ,
    I got my pizza delivery 15 min late , when i talk to him , he said
    Do whatevr u can , u can complaint to my seniors,
    Then without any argument i paid full amount ,
    So i reqest you, plz dont do the same again with any customer,
    Traind ur staff staff for manner ,how to talk…
    Dharmender kumar

    Comment by dharmendar kumar — March 29, 2013 @ 11:41 pm

  5. product quality was good, but Very bad expierence
    about service and behaviour Of staff at uttam nagar west outlet,,

    Dharmender kumar

    Comment by dharmender kumar — March 29, 2013 @ 11:48 pm

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  7. Hi I am from Bangalore, 9th block jayanagar. I ordered a home delivery for non veg supreme large with cheese burst & coke, which was billed for around seven hundred change. I ordered for the dominos 1157,11th main,near post office,4th block,jayanagar,Bangalore , which is roughly 2km from my house. I ordered @ 8:30pm and I did not receive any responce till 10:05pm, so decided to call back dominos @08026659696 , when I complained abt this to the dominos Rep, he responded rudely, and cancelled my order using abusive words. its almost a day and I haven’t received the damn pizza. hey dominos y do u hire such irresponsible people, its ridiculous. I would Neva-Eva think of buying something from dominos…. dominos U Suck.

    Comment by yash nayak — May 11, 2013 @ 11:20 pm

  8. It is disgusting to see that a MNC like Dominos have such poor customer complaint handling system or rather I say no system at all.

    I am located at Jaipur and it was my misfortune that we ordered Pizza ( 2no) + Garlic Bread with total value of 604 online. My order no.was 318 at 9:57 pm at their Malviya Nagar Stores. The payment was made by credit card which was duly authenticated.

    After not receiving my order for 45 min I tried calling their stores but no one picked on any of the 5 nos. Their centrlised no 68886888 is of no use as they keep transferring to stores which never responded.

    My whole family was hungry for all this while cursing why we thought of Dominos ……….

    & then they came to my house by 1 hour bringing stale pizzas with out any shame…..

    I do not know if they will ever apolize and refund my money being brought such stale pizzas so late ( forget 30 minutes delivery) …..

    but what is the use of such big corporations…….. with no service standards matching those of their home nations … US / Europe…. charging us moon …… and taking us for a ride…..


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