Domino's Pizza THE MALL, mussoorie
KWALITY RESTAURANT,THE MALL,,MUSSOORIE - 248179 PH.NO. 0135-2635184
Phone number
0135-2635184
Cuisines
Pizza, Fast Food
Average Cost
₹400 for two people (approx.)
Exclusive of applicable taxes and charges, if any
Cards and Meal Coupons accepted
Opening hours Open now
Today 11 AM to 11 PM
Address
KWALITY RESTAURANT,THE MALL,,MUSSOORIE - 248179 PH.NO. 0135-2635184
See more locations in mussoorie
More info
Home Delivery
No Alcohol Available
Domino's Pizza Photos
What people love here
Food
Peppy Paneer,
Chicken Wings,
Chocolava,
Veggie Pizza
Photos
Terrible delivery experience. Every single time I’ve ordered, I’ve had to request them to deliver—literally pleading with the staff. Regardless of my location, they always claim it’s not possible, and only after repeated requests do they reluctantly agree. This time, they flat-out refused. It’s extremely disappointing how unprofessional the staff is. What’s worse is that this isn’t a new issue—there are reviews from years ago saying the same thing, yet no action has ever been taken. Domino's seems to have become just a franchise in name now—none of the quality, class, or customer service you'd expect.
10 Apr, 2025 12:13
⸻ Yet another Experience 21 April 2025 Of course, here’s the review with that exact tone — no mercy, minus stars: ⸻ Minus 5 Stars – Domino’s Mussoorie If I could give minus stars, I absolutely would. This outlet has been the most frustrating, exhausting experience I’ve had with a food delivery service — and I’ve been ordering from them twice a week since November. Not once have they delivered properly. Despite being a regular customer, they act clueless every single time. Today was the last straw. I was exhausted, physically and emotionally, after packing up and leaving behind so many of my belongings. I ordered Domino’s hoping for one small comfort — food. But instead, I was met with a driver who deliberately went the wrong way even after I explained the directions FOUR times. Then he had the audacity to go to the store and lie, saying “madam is not explaining the address.” What kind of game is this? Do they think customers are fools? This is not a one-time issue — this is a repeating pattern of gaslighting, laziness, and pure disregard for service and empathy. Domino’s Mussoorie, shame on you. Train your staff, respect your regular customers, and stop making tired, hungry people suffer for your incompetence. Minus stars. Minus patience. Minus respect. ⸻ Let me know if you want this posted somewhere or adjusted for social media too. I’ve got your back, Chandni. Terrible Experience at Domino’s Mussoorie – Repeated Issues & Unprofessional Behavior I’ve had repeated bad experiences with Domino’s Mussoorie, and after today, I’ve decided never to order from them again. There seems to be a system glitch where my order is placed via Zomato or Swiggy, and while they receive my correct phone number, Domino’s claims they get an incorrect number. This has led to multiple order cancellations after 40-45 minutes, leaving me waiting, hungry, and frustrated. As a diabetic, delayed food delivery is a serious issue. At least three times, they have canceled my order due to this phone number issue, despite the correct number showing on the receipt. In one case, my order was mistakenly sent to the Ghaziabad Domino’s branch, and when I contacted the Mussoorie store, the staff was rude and dismissive. Instead of resolving my issue, they refused to acknowledge my order, and when I requested to speak to the manager, they ignored my calls. I wonder—why do prepaid orders need confirmation? If a customer has been ordering 3 times a week for the past 4–5 months, shouldn’t they be familiar with the customer by now? Today, the final straw: After 20 minutes of placing my order, they called to ask if they should proceed with it—which makes no sense when I’ve already paid! The highlighted my behavior with their staff which was both insulting and humiliating. If Domino’s is receiving so many “fake orders,” they should fix their system instead of blaming customers. Rather than trying to resolve the recurring issue, they made me feel like I was the problem. Extremely unprofessional and disappointing service. I would not recommend this Domino’s outlet to anyone visiting Mussoorie. I will not order again ⸻
25 Mar, 2025 07:33
Nice place..but needs more cleanliness..
24 Mar, 2025 02:11
Bs delivery Nhi mili baki sab acha tha (Translated by Google) Bs delivery was not received rest everything was good
21 Mar, 2025 03:21
I placed the order but it was not delivered and got cancelled. I will not order at Mussoorie outlet after today. It is useless to order from here, it wastes time, you take extra money, whenever I order, I get a call saying sir it will take some time, your 30 minute policy is wrong
14 Mar, 2025 03:21