My recent order from Domino's Zoo Road, featuring the Pepper Barbecue...
My recent order from Domino's Zoo Road, featuring the Pepper Barbecue Chicken Pizza, marked my 58th experience with Domino's across various stores. Unfortunately, this order left me with mixed feelings and raised concerns about both food quality and delivery punctuality.
1. Toppings Quantity: The pizza had a generous quantity of toppings, particularly the pepper barbecue chicken, which added a satisfying flavor to the overall taste.
1. Inconsistent Baking: Unfortunately, the pizza fell short in terms of quality. It was evident that it was not properly baked, with some parts remaining a bit raw inside. This inconsistency in the baking process affected the overall enjoyment of the meal.
2. Late Delivery: Despite the 30-minute Guarantee Delivery scheme promised by Domino's, my order was delivered late. This deviation from the promised timeline was disappointing and impacted the overall satisfaction of the dining experience.
3. Unfulfilled Discount Promise: Upon calling to address the late delivery issue, I was promised a discount code for my next order. However, despite their assurance, the discount code was never credited to my Domino's Pizza app. This lack of follow-through on their part was frustrating and diminished the customer service experience.
Overall, my experience with Domino's Zoo Road has been just "ok ok." While the toppings quantity was commendable, the inconsistent baking of the pizza and the failure to adhere to the promised 30-minute delivery timeframe, coupled with the unfulfilled discount promise, left me with reservations about ordering from this particular Domino's branch. Despite being a repeat customer, with this being my 58th order from various Domino's stores, the overall satisfaction from this store, based on my five orders, has been subpar compared to my experiences with other Domino's locations. It's my hope that the store can address these issues to ensure a more consistent and reliable customer experience in the future.